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ChiliTech RED Frequently Asked Questions
ChiliTech RED speeds up the delivery and presentation of Web pages using a combination of compression and caching of text and graphics data, both at the customer's computer and through the ChiliTech Network. The result is a dramatic improvement in performance when you browse using a dial-up connection. The benefits are especially pronounced when you are viewing dynamic HTML pages, such as are used by the most popular Web sites. (top) How does the ChiliTech Red/Propel solution compare to DSL or cable modem? ChiliTech RED is an affordable software-only solution designed to significantly enhance Web access over low-speed (less than 200 kbps/second) connections. By contrast, DSL and cable modems provide high-speed Internet connectivity using hardware solutions that work with special telephone or cable lines. The price for DSL or cable modem is significantly higher than ChiliTech RED. In addition to the higher price, many areas simply do not have DSL or cable Internet service available. (top) Who benefits most from the ChiliTech RED Accelerated Internet Service? ChiliTech RED, powered by Propel, will significantly improve the speed with which you see a Web page when connected to the Internet over a low-speed connection (less than 200kbps) such as a dial-up modem. (top) How long will it take to download ChiliTech RED? Depending on the speed of your modem and the processing speed of your computer, downloading will take between 5-10 minutes. For example, a modem operating at 48kbps (kilobits per second) will download ChiliTech RED in about 5 minutes. Running the install on your computer takes a minute or less. The optional quick tour takes approximately 2-3 minutes. (top) What types of Web content does ChiliTech RED accelerate? ChiliTech RED accelerates Web page text (including plain text, HTML, markup and javascript) and the most common forms of graphics: Gif, animated Gif, and JPEG images and Flash. ChiliTech RED does not accelerate other forms of Internet content, including: streaming media, such as video and audio streams; secure pages, such as those used for online banking and credit card forms; file downloads, including MP3 files and executable programs. (top) What are the system requirements for ChiliTech RED? ChiliTech RED Accelerator has been through rigorous third-party testing* to ensure that: It runs on most Microsoft® Windows™-based PC systems, including virtually any PC purchased within the last 4 years. It does not in any way interfere with other software or applications that you use. Please check the requirements below to make sure your PC will work successfully with ChiliTech RED Accelerator! ChiliTech RED Accelerator works with most Microsoft® Windows™
-based personal Platforms: Windows 98/NT 4.0/2000/ME/XP Browsers: IE 5.0 or later or Netscape 4.7 or later Utilities: Works with many ad blockers, popup stoppers, personal firewalls, and other utilities. System Requirements * Testing by E-Testing Labs: www.etestinglabs.com (top) How do I see the original quality graphic on a Web page? If you are using a graphics acceleration option above Level 1 and you want to view the page at original quality. If you are using Internet Explorer, simply move your mouse over an image on a Web page and click the right mouse button. You'll see that two new options are available for refresh for full quality. (top) How do I enable or disable ChiliTech RED/Propel? When ChiliTech RED is enabled, the Propel menu will contain a command to "Disable Propel". Select this command to disable Propel. When disabled, the menu will contain a command to "Enable Propel". By default, ChiliTech RED is enabled, meaning that your Internet experience will be accelerated. When you choose the Disable command, ChiliTech RED will be bypassed, and you will access the Internet at normal speeds. The Disable Propel command is useful if you want to evaluate the degree of speed improvement provided by ChiliTech RED. Simply Disable ChiliTech RED and browse for a few minutes; then Enable ChiliTech RED and browse for a few minutes. Your browsing experience should be significantly faster with ChiliTech RED enabled. You can tell if ChiliTech RED is enabled or not by the state of its Icon in the windows task bar. If the icon shows a red circle with a line through it then ChiliTech RED is disabled. (top) Does ChiliTech RED work with Netscape? Yes. ChiliTech RED works well with Netscape 4.7 or later. However,
you'll first need to make some simple changes to your Netscape
browser Preferences, specifically proxy server settings. A little
background: As part of the acceleration process, ChiliTech RED
uses a "proxy server" on your computer. A proxy server is a local
(meaning "on your computer") program that manages Web traffic
to and from your browser. The following changes apply to Netscape
versions 6, 7
and 4.7:
Follow these steps to set the Netscape HTTP proxy address and port number:
(top) How do I reinstall ChiliTech RED? If you need to reinstall the ChiliTech RED Propel client you
can easily do so. If the ChiliTech RED installation program is
not on your system, simply download
the latest version of ChiliTech RED.
What types of mail traffic does ChiliTech RED accelerate? ChiliTechRED accelerates POP3 traffic only. It does not accelerate IMAP or SMTP traffic. (top) How well does E-Mail acceleration work? Here is a real life example: To download 2,076 messages totaling 6.5megabytes it took 20minutes using E-Mail acceleration and 30 minutes without acceleration. (top) How do I turn E-Mail acceleration on or off? E-Mail acceleration is automatically turned on or off when propel is disabled or enabled, there are no additional steps to take. (top) Can I accelerate my Macintosh using ChiliTech RED? Yes we support Mac OS X 10.2 and later. When you subscribe you will be given an option to download the PC or Mac version of the Accelerator. Click here for further ChiliTech RED Mac support. (top)
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